Health Alert


Visitor Policy

To protect you, our other patients, and our staff, CVCH is working to minimize the number of people who enter our facilities. For that reason, we are limiting the number of guests who may accompany a patient into our facilities. Patients with appointments may bring one guest with them. If you need to bring more people with you to assist you during your visit, please call and discuss these needs with your care team prior to your visit.

1.    No guests who are sick, have a fever or cough, or a confirmed case of COVID-19 may accompany a patient.
2.    Everyone who enters our facilities is expected to wear a mask and wash their hands as they enter.

These restrictions are being put in place for the safety of our patients, staff and community. Thank you for your cooperation and understanding.


To the patients of CVCH and fellow community members,

I want to take this opportunity to share with you the steps that CVCH is taking to ensure the health and safety of our patients, the community at large, and our employees during the COVID-19 outbreak.

We have implemented a system to ensure that only symptom-free staff are providing services to CVCH patients. Staff providing care for symptomatic patients are outfitted in the appropriate personal protective equipment (PPE) to keep them safe from contracting the virus. 

Accommodations have been made to allow employees to work from home, reducing the risk of infection and ensuring that frontline staff are able to care for patients.  An internal employee health team has been created to manage and monitor employees who are ill.

We are continually evolving the way we provide services to help ensure that patients have access to the care they need. This includes the following:
•    Direct phone line access to a CVCH provider after you have been seen
•    A 24/7 nurse triage phone line to provide phone evaluations
•    An organized effort to separate sick and well visits to help ensure patient safety
•    Telehealth options allowing our patients to continue receiving primary care while maximizing “social distancing” 

To mitigate the limited supply of PPE, we have taken steps to isolate staff that provide COVID-19 care to help ensure supplies last. 

For as long as this difficult time lasts, the providers and staff of CVCH, together with our colleagues at Confluence Health, will do whatever is in our power to make sure that our community receives the best care that we can deliver. Thank you for trusting us to serve you, your family and our community.

David Olson, CEO


What are the symptoms of COVID-19 (Coronavirus)?

Patients with COVID-19 have reportedly had mild to severe respiratory illness. Symptoms may appear 2-14 days after exposure.

Symptoms can include:

  • Fever
  • Cough
  • Shortness of Breath

I think I may be feeling symptoms consistent with COVID-19 infection. What do I do?

To ensure the health and safety of yourself as well as your community, if you are exhibiting symptoms you feel may be consistent with COVID-19, we ask you DO NOT show up at your place of health care unannounced. Instead, please call (509-662-6000) so we may ask you a few questions that will best determine your course of care.

If you are exhibiting symptoms that you feel require emergent medical attention, please call 9-1-1.

How do I protect myself and my family?

For current information about COVID-19 and recommendations for keeping yourself and your family healthy, we recommend these resources:

If you have overseas travel plans, we encourage you to visit the CDC travel site for additional information.
Our Contact Center is a service available any time of day and night. Our consulting nurse service provides home care information and can help determine if urgent care or emergency care are necessary. Call (509)662-6000 with specific questions about COVID-19.


Who is most at risk for being significantly impacted by COVID-19?

Those with existing health conditions or compromised immunity should take extra precautions to remain vigilant of symptoms and take preventive measures.

For your protection and safety, please continue to follow everyday best practices to help prevent and slow the spread of respiratory diseases, including:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% isopropyl alcohol. Always wash hands with soap and water if hands are visibly dirty.
  • Avoid close contact with people who are coughing/sneezing.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.


Visiting CVCH

I have an appointment or services scheduled at CVCH. Should I cancel it?

At this time, appointments will continue as scheduled. Should there be any changes to your appointment or a different recommendation from your physician, we will notify you as soon as possible.

What is CVCH doing to ensure patients and visitors are safe?

CVCH’s emergency response team and infection preventionist continues to actively monitor the COVID-19 (Coronavirus) situation worldwide and at home. Our focus, always, is on illness prevention, and that remains at the core of our response to this and all health risks. 


  • Throughout CVCH we continue to screen patients for COVID-19 as per Centers for Disease Control (CDC) recommendations. We will also continue to observe all Infection Control protocols in order to keep our staff, physicians and patients safe.
  • Screenings are happening across the organization at all locations (hospitals and clinics).
  • Whenever possible, we begin the screening process on the telephone before a patient visits one of our facilities. And when patients do visit us, we ask those with a cough or respiratory symptoms to don a mask immediately upon arriving.