Share

Since 2012 CVCH Has Been A Joint Commission Certified Primary Care Medical Home!

That means we offer: Patient centered care, comprehensive care, superb access, coordinated care, and a systems-based approach to quality and safety!

Patient Centered Care:

Our mission, vision, and strategic aims are always patient centered

We allow patients to take an active & decision-making role in their care

We communicate with patients in a manner that meets their needs

We ID patient's health literacy needs, & provide education that is consistent with their needs

Our Mission & Vision

Comprehensive Care:

We provide a wide scope of services, including dental, medical, behavioral, substance use disorder treatment, chronic disease management, preventative & urgent care.

We provide a team-based approach to patient care

Superb Access To Care:

We offer

24-hour nurse hotline

Patient portal

Express care walk-in clinic

Electronic appointment reminders

Coordinated Care:

How we Coordinate Your Care

Developing & evaluating treatment plans

Making (and tracking) patient referral appointments

Reviewing & tracking care provided at referral appointments

Acting on recommendations from referrals for additional care, treatment, or services

Coordinating follow up & care/disease management services

Systems-Based Approach To Quality & Safety:

How we demonstrate compliance

Operational & clinical scorecards

Patient satisfaction survey

Preventative health campaigns

Patient experience team

Patient feedback & safety event analysis, trending & reporting

Critical recall systems

Your Rights

As a CVCH patient you have the right to obtain care from other providers within CVCH. You have the right to seek a second opinion from a different provider within CVCH. And you have the right to seek specialty care.

Your Responsibilities

As a CVCH patient you do have a responsibility to provide us with your health history and current medications.